Terms & conditions

Last updated 30 October 2026

These terms apply when you browse goodinabag.com or buy from us. The site is run by Good in a Bag, Bengaluru, Karnataka, India ("we", "us"). By placing an order you agree to them.

Our products

We make rasam sachets and rasam podi in small batches from roasted, hand-pounded ingredients, with no preservatives or colours. Because the ingredients are natural, colour, aroma and heat can vary a little between batches. Each product lists its ingredients and allergen information; please read it before buying. Nutrition figures are approximate.

Prices and payment

Prices are set in Indian rupees and include applicable taxes. For visitors outside India, prices are shown in an approximate local currency for convenience; payment is collected in Indian rupees, and your bank's exchange rate applies. Online payments are processed securely by Razorpay. We never see or store your card details.

When we are registered for GST, every order gets a GST invoice, which we share on WhatsApp or by link. Prices already include GST.

If you pay at pickup or delivery, you can pay by UPI using the QR code we show you for the exact amount.

Orders

We make every order fresh after you place it, so please allow 5 to 8 days for delivery within India. An order is accepted once payment succeeds, or once we confirm it with you on WhatsApp. We may cancel and fully refund an order if a product is unavailable, the price was shown wrongly, or we cannot deliver to the address given.

Shipping, cancellations and refunds

You can cancel an order within 24 hours of placing it for a full refund; after that it is already being made. See our Shipping & delivery and Cancellations & refunds policies, which form part of these terms.

Reviews and feedback

After your order arrives we may ask, once, for feedback on taste, quality and packaging. Giving it is optional. We only show a review on goodinabag.com if you ticked the box allowing it, and then only with your first name and city. We don't edit what you write, though we may choose not to publish a review, and you can ask us to remove yours at any time.

The Rasam Card (loyalty card)

Each box of sachets or jar of podi you buy earns one stamp on your Rasam Card. When all six spaces are stamped, your next box of sachets is free. To claim it, send us a photo of the full card on WhatsApp with your order, or hand it over at pickup. One card per order; stamps aren't given on the free box, have no cash value and can't be transferred or exchanged. We may change or end the programme with notice on this page, and cards already filled will still be honoured.

Using the site

Please don't misuse the site, attempt to break it, or copy our illustrations, text or brand without permission. All content and the Good in a Bag name and logo belong to us.

Liability

We take care in making and packing every order. To the extent the law allows, our liability for any order is limited to the amount you paid for it. Nothing in these terms limits rights you have as a consumer under Indian law.

Law and disputes

These terms are governed by the laws of India. Courts in Bengaluru, Karnataka have jurisdiction. Please contact us first; most things can be sorted out with a message.

Changes

We may update these terms; the version on this page at the time of your order applies to that order.