Cancellations & refunds

Last updated 30 October 2026

Cancelling an order

You can cancel within 24 hours of ordering for a full refund. Message us on WhatsApp at +91 99443 99821 with your order number. After 24 hours we've usually started roasting and pounding your rasam, so the order can no longer be cancelled.

If we ask you to pay extra shipping (see our Shipping policy) and you'd rather not, we'll cancel and refund the whole order.

Returns

Because these are food products, we can't take back opened or unopened packs for change-of-mind returns.

Damaged, wrong or missing items

If something arrives damaged, leaking, wrong or missing, tell us within 48 hours of delivery with your order number and a photo of the pack and the box. We will send a free replacement or give you a full refund for the affected items, whichever you prefer.

How refunds are paid

Approved refunds go back to the original payment method through Razorpay. We start the refund within 2 working days of approval; banks usually take 5 to 7 working days to show it. For international cards, the amount credited may differ slightly because of exchange rates set by your bank.

What we can't refund

• Shipping charges on parcels refused, returned or held by customs abroad.
• Customs duties or taxes charged by your country.
• Orders that could not be delivered because the address or phone number given was wrong.