Privacy policy
Last updated 30 October 2026
This policy explains what Good in a Bag collects through goodinabag.com and how we use it. We collect only what we need to make and deliver your rasam.
What we collect
- Orders: your name, phone number, delivery address, the items you buy and any note you add.
- "Notify me" sign-ups: the email or phone number you give us and the rasam you asked about.
- Approximate country: worked out from your connection, to show prices and shipping for where you are. We don't store your IP address.
- Payments: handled entirely by Razorpay. We receive a payment reference and status, never your card, UPI or bank details. If you pay us by UPI at pickup or delivery, the payment goes straight to our bank account.
- Feedback: your star ratings and comments, and whether you agreed to let us show them on the website.
- Invoices: when we are registered for GST, the details on your tax invoice: name, address, phone, items, amounts and place of supply.
How we use it
To make and deliver orders, contact you about your order (including any extra shipping cost, before we dispatch), issue invoices, tell you when a rasam you asked about launches, ask once for feedback after delivery, and handle refunds. We use your feedback to improve our rasam and, only if you allowed it, show it on our website with your first name and city. We don't sell your data and we don't send marketing you didn't ask for.
Who we share it with
Only the services needed to run the shop:
- Razorpay, for online payments.
- Courier partners, for delivery (name, phone and address only).
- Cloudflare, our hosting provider, which stores the site's data securely.
- WhatsApp (Meta), when we message you about your order, invoice or feedback; those messages follow WhatsApp's own privacy terms.
- ntfy, a notification service we use so we know when an order arrives. These alerts carry only your first name, order number, items and city, never your phone number or full address.
- Our accountant and tax authorities, for GST filings, where the law requires it.
Cookies and storage
The shop keeps your cart and preferences in your own browser's storage. We don't use advertising or tracking cookies.
How long we keep it
Order and invoice records are kept as long as accounting and GST law require (currently about six years). Feedback is kept until you ask us to remove it. "Notify me" details are kept until the rasam launches or you ask us to remove them.
Your rights
Under India's Digital Personal Data Protection Act, 2023, you can ask to see, correct or delete your personal data, or withdraw consent. Message us on WhatsApp at +91 99443 99821 or email , and we'll respond within 7 days.